Yes, you must be 21+ to purchase alcohol and 18+ to purchase items that contain CBD or tobacco. Identification will be checked at pickup and delivery.
A credit card hold is an insurance policy for your order. Specifically, our platform will place a hold on your card to cover your full order.
Not yet! We are currently working with all of our merchants to meet their eCommerce needs. Send us an email if you’d love to see a particular merchant or product on our platform.
The majority of our products are priced the same as in-store. However, our merchants have the autonomy to set their own prices, and pricing is not guaranteed to be consistent across various sales channels.
We accept Visa, MasterCard, American Express, Discover, PayPal, Virtual Gift Cards purchased through the Findlay Market Shopping App and Snap Benefits via EBT Cards. We do not accept cash, money orders, or checks at this time.
$0 to download. $3.99 service fee per order. $6.99 delivery fee.
The service fee covers a variety of operational costs including, but not limited to: technology development, marketing, payment processing our fulfillment team, and everything it takes to get food to your home.
Pickup & Delivery
When finalizing your order, you will select a delivery date, time slot, and add the delivery location. During your delivery time slot, a driver will inform you when they are on their way with your delivery. Your order will be dropped off at the given location. If someone is not there to receive the order, your bags will be left at your door and you will receive a message informing you that your order has been dropped off. Customers paying with EBT Cards will need to be present to process full payment and receive the order.
Yes! During checkout, use the Notes feature to give instructions to your driver.
We are currently delivering to the following zip codes:
5202, 45203, 45204, 45205, 45206, 45207, 45208, 45209, 45211, 45212, 45213, 45214, 45217, 45219, 45220, 45223, 45224, 45225, 45226, 45227, 45229, 45232, 45233, 45237, 45238, 45277, and 4528
41011, 41016, 41071, 41073, 41074, and 41075
Don’t see your zip code but would like your order delivered? Email us email@example.com to see if you are near our radius.
Yes, food safety is our top priority. Food is properly stored in our pickup facility and transported in insulated totes within a refrigerated van for delivery.
Order Changes & Edits
Our team will inform you if an item is unavailable and offer possible substitutions. If the item can not be replaced with anything, you will be notified in advance and it will be removed from your order.
The cutoff time for cancellations is 5pm, the night before your fulfillment day to allow for ample time to make adjustments with our many local merchants. Please call or text (513) 744-8010 or email firstname.lastname@example.org if you need to cancel.
Please call or text (513) 744-8010 or email email@example.com to make other pickup arrangements. All customers who abandon orders will be charged for the entirety of their order and may additionally be charged with incidental fees or charges.
Please call or text (513) 744-8010 or email firstname.lastname@example.org with any concerns about products you have received. Please attempt to submit concerns for food items within 72 hours. Refunds for non-food items and alcohol is up to the discretion of the merchant and may require you to physically return the product. Product details and photos help our team to mitigate future problems.
Yes, we accept SNAP Benefits. Payments will be collected during pickup or delivery.
The majority of grocery related items on our platform can be purchased with SNAP Benefits. Please check specific items on our platform for the SNAP Eligible tag.
You may purchase SNAP eligible items with your EBT card. SNAP eligible items are determined by the U.S. Department of Agriculture. You can learn more about shopping for EBT eligible items here.
In the navigation bar, select My Account and then select Orders.
In the navigation menu, select My Account tab and then select My Account Info.