Pickup vs. Delivery

Pick up is available Tuesday through Friday. When finalizing your order, you will select your pickup date & time. The windows are from 3-4pm, 4-5pm, and 5-6pm. You will receive a notification when your order is ready on the day of your selected pickup with instructions to park under The Shed in the North parking lot. There are reserved parking spaces for pickup orders. Call (513) 744-8010 when you arrive and your order will be brought out to your vehicle.

Delivery is available Tuesday through Friday. When finalizing your order, you will select a delivery date, time slot, and add the delivery location. During your delivery time slot, a driver will inform you when they are on their way with your delivery. Your order will be dropped off at the given location. If someone is not there to receive the order, your bags will be left at your door and you will receive a message informing you that your order has been dropped off. Customers paying with EBT Cards will need to be present to process full payment and receive the order.

The North parking lot Farm Shed at Findlay Market. There are reserved parking spaces for pickup orders. Call (513) 744-8010 and your order will be brought out to your vehicle.

Yes, the minimum order amount before service fees is $20 for pickup or delivery.

Yes! When we contact you on the day of your order, let us know that you would prefer contactless delivery.

If you would like to tip one of our team members, please consider donating instead to the Corporation for Findlay Market - our nonprofit that helps support programs like the Findlay Market Shopping App. Here is the link to our donation page: https://www.findlaymarket.org/donate
We appreciate your generosity!

General Questions

We accept Visa, MasterCard, American Express, Discover, PayPal, Virtual Gift Cards purchased through the Findlay Market Shopping App and Snap Benefits via EBT Cards. We do not accept cash, money orders, or checks at this time.

Not yet! We are currently working with all of our merchants to meet their eCommerce needs. Send us an email if you’d love to see a particular merchant or product on our platform.

We are currently delivering to the following zip codes:


45001, 45202, 45203, 45204, 45205, 45206, 45207, 45208, 45209, 45211, 45212, 45213, 45214, 45215, 45216, 45217, 45218, 45219, 45220, 45223, 45224, 45225, 45226, 45227, 45229, 45231, 45232, 45233, 45236, 45237, 45238, 45239, 45242, 45243, 45248, 45277, 45280, and 45299


41011, 41016, 41071, 41073, 41074, and 41075

Don’t see your zip code but would like your order delivered? Email us shoppingapp@findlaymarket.org to see if you are near our radius.

A credit card hold is an insurance policy for your order. Specifically, our platform will place a hold on your card to cover your full order. 

The majority of our products are priced the same as in-store. However, our merchants have the autonomy to set their own prices, and pricing is not guaranteed to be consistent across various sales channels.

Yes, a service fee of $3.99 is applied to each order placed through the Findlay Market Shopping app. Our fee for delivery is $6.99 in addition to the $3.99 service fee.

The service fee covers a variety of operational costs including, but not limited to: technology development, marketing, payment processing, our fulfillment team, and everything it takes to get food to your home.

Yes, you must be 21+ to purchase alcohol or tobacco and 18+ to purchase items that contain CBD. Identification will be checked at pickup and delivery.

Order Changes & Edits

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org. An associate will respond to your request as soon as possible. Business Hours are Monday-Friday, 9am-5pm.

Our team will inform you if an item is unavailable and offer possible substitutions. If the item can not be replaced with anything, you will be notified in advance and it will be removed from your order.

Yes! Please add new items no later 5pm, the night before your selected fulfillment day. 

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org with any request.

Yes. We are happy to work with you to adjust your retrieval method. Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org with any request.

The cutoff time for cancellations is 5pm, the night before your fulfillment day to allow for ample time to make adjustments with our many local merchants. Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org if you need to cancel.

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org to make other pickup arrangements. All customers who abandon orders will be charged for the entirety of their order and may additionally be charged with incidental fees or charges.

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org with any concerns about products you have received. Please attempt to submit concerns for food items within 72 hours. Refunds for non-food items and alcohol is up to the discretion of the merchant and may require you to physically return the product. Product details and photos help our team to mitigate future problems.


Proceed to checkout after building your cart and follow the prompts to select pickup or delivery.

After confirming your order method, verify your contact information, and billing address, and continue to payment.

Choose 'SNAP' as your payment method on the Payment page and select 'Complete order.' You will receive a confirmation email shortly!

Yes! Customers have the ability to check their SNAP/EBT card balance through our payment processing system prior to paying for their order. Your funds, your way.

Payments are processed in person when you arrive to collect your order for pickup and upon the arrival of your order when choosing delivery.

The majority of household food items on our platform can be purchased with SNAP Benefits. Products that can be purchased with an EBT card can be viewed by selecting the 'SNAP Eligible' filter on each Merchant and Department page.

SNAP-eligible items are determined by the U.S. Department of Agriculture. You can learn more about what can be purchased with your SNAP Benefits here on the USDA's website.

Full or partial payment will be deferred to a separate credit/debit transaction if the card balance is not equal to or greater than the SNAP-eligible portion of the order, or per a customer’s request.

Items that cannot be purchased by the customer may also be removed from the order to accommodate the available balance.

The SNAP Benefits cardholder must be present with the physical EBT card and a valid state ID or passport in order to complete the transaction. The person who accepts and pays for the order must use a payment method verifiable to their identity.

Account Information

In the navigation bar, select My Account and then select Orders.

In the navigation menu, select My Account tab and then select My Account Info.

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