General Questions

Yes, you must be 21+ to purchase alcohol and 18+ to purchase items that contain CBD or tobacco. Identification will be checked at pickup and delivery.

A credit card hold is an insurance policy for your order. Specifically, our platform will place a hold on your card to cover your full order. 

Not yet! We are currently working with all of our merchants to meet their eCommerce needs. Send us an email if you’d love to see a particular merchant or product on our platform.

The majority of our products are priced the same as in-store. However, our merchants have the autonomy to set their own prices, and pricing is not guaranteed to be consistent across various sales channels.

We accept Visa, MasterCard, American Express, Discover, PayPal, Virtual Gift Cards purchased through the Findlay Market Shopping App and Snap Benefits via EBT Cards. We do not accept cash, money orders, or checks at this time.

$0 to download. $3.99 service fee per order. $6.99 delivery fee.

The service fee covers a variety of operational costs including, but not limited to: technology development, marketing, payment processing our fulfillment team, and everything it takes to get food to your home.

Pickup & Delivery

The North parking lot Farm Shed at Findlay Market. There are reserved parking spaces for pickup orders. Call (513) 744-8010 and your order will be brought out to your vehicle.

When finalizing your order, you will select your pickup time. When it is time for you to pick up your order you will come to the The Shed in the North parking lot. There are reserved parking spaces for pickup orders. Call or text (513) 744-8010 and your order will be brought out to your vehicle.

When finalizing your order, you will select a delivery date, time slot, and add the delivery location. During your delivery time slot, a driver will inform you when they are on their way with your delivery. Your order will be dropped off at the given location. If someone is not there to receive the order, your bags will be left at your door and you will receive a message informing you that your order has been dropped off. Customers paying with EBT Cards will need to be present to process full payment and receive the order.

Yes! During checkout, use the Notes feature to give instructions to your driver.

We are currently delivering to the following zip codes:

OHIO

5202, 45203, 45204, 45205, 45206, 45207, 45208, 45209, 45211, 45212, 45213, 45214, 45217, 45219, 45220, 45223, 45224, 45225, 45226, 45227, 45229, 45232, 45233, 45237, 45238, 45277, and 4528

KENTUCKY

41011, 41016, 41071, 41073, 41074, and 41075

Don’t see your zip code but would like your order delivered? Email us shoppingapp@findlaymarket.org to see if you are near our radius.

Yes, food safety is our top priority. Food is properly stored in our pickup facility and transported in insulated totes within a refrigerated van for delivery.

Order Changes & Edits

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org. An associate will respond to your request as soon as possible. Business Hours are Monday-Friday, 9am-7pm.

Our team will inform you if an item is unavailable and offer possible substitutions. If the item can not be replaced with anything, you will be notified in advance and it will be removed from your order.

Yes! Please add new items by 5pm, the night before your selected fulfillment day. 

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org with any request.

Yes. We are happy to work with you to adjust your retrieval method. Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org with any request.

The cutoff time for cancellations is 5pm, the night before your fulfillment day to allow for ample time to make adjustments with our many local merchants. Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org if you need to cancel.

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org to make other pickup arrangements. All customers who abandon orders will be charged for the entirety of their order and may additionally be charged with incidental fees or charges.

Please call or text (513) 744-8010 or email shoppingapp@findlaymarket.org with any concerns about products you have received. Please attempt to submit concerns for food items within 72 hours. Refunds for non-food items and alcohol is up to the discretion of the merchant and may require you to physically return the product. Product details and photos help our team to mitigate future problems.

EBT/SNAP

Yes, we accept SNAP Benefits. Payments will be collected during pickup or delivery.

The majority of grocery related items on our platform can be purchased with SNAP Benefits. Please check specific items on our platform for the SNAP Eligible tag. 

You may purchase SNAP eligible items with your EBT card. SNAP eligible items are determined by the U.S. Department of Agriculture. You can learn more about shopping for EBT eligible items here.

Account Information

In the navigation bar, select My Account and then select Orders.

In the navigation menu, select My Account tab and then select My Account Info.

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